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Listening: Seven Tools For Doing It Well

Listening involves more than you think! It takes work, focus, time, and energy. Are you up for the task? How important is it really? Learn seven critical tools for good listening!

Here is a scenario I see play out in my office over and over again: one spouse wishes the other would speak up more. They are frustrated thinking that the other doesn’t really care to make the relationship work because they won’t talk. I have seen wives who wish their husbands would talk more and husbands who wished the same of their wives. I have seen parents who wish their teens would talk more or team leaders who are frustrated because they can only get a few of their group members to share their ideas. What’s wrong? Why does this happen?

I can tell you one of THE biggest factors has to do with listening.

I shared a PLEDGEtalk Facebook post this week, that said: “Listen and Silent are spelled with the same letters. Think about it.”

The person in front of you–whether it is your spouse, your daughter, or the team–won’t believe you are ready and willing to listen unless you are silent.

That means:

  1. you are looking intently at them.
  2. you will be sure not to have a frown on your face but an expression that portrays the idea that you care what they have to say.
  3. you will be patient, for as long as it takes for them to gather their thoughts. And when they do begin talking, you will do everything you can to make sure you don’t interrupt or interject. Instead, you will work hard to stay focused on each word and sentence that comes out of their mouth.
  4. you will wonder and maybe ask why they chose the words they did to describe how they are feeling or to explain their perspective on a matter.
  5. you will be intrigued with what they are saying while at the same time actively putting your own thoughts and reactions up on a shelf in your mind. Note I did not say put them under a rug to be buried, but up on a shelf for later. Your ideas, your reactions can’t be your focus–not if you are listening. Makes sense?
  6. you will keep working at putting your reactions on the shelf while staying SILENT and listening.
  7. And the only time you will speak is for the purpose of clarifying what the other has said or echoing back to make sure you heard correctly.

THAT is real listening!

When a person finally gets the experience of someone genuinely listening, they believe they matter and find their voice!

Now a few words of caution:

  • You may try using the seven tools above and not see the same intended results as I get. Don’t despair or give up. Remember I have been doing this for years as my profession! Go back through the list above to see if you missed anything and keep working at it. It also might take the quiet person awhile to believe that you really are sincere.
  • You may use any or all of the above tools and see quick results. Beware. If these tools are not already part of who you are, you will quickly forget them, fall into old patterns, and watch the person in front of you once again fade away into silence. If this happens, take note, admit what you just did (i.e. interrupted, or reacted, or grew impatient, etc.) and ask them if they would continue to share while you work once again at listening well.
  • You may grow weary or discouraged when you see how much work it takes to really listen well. You may even be tempted to think “if I have to go through all of that and more just to find out what another person is thinking, it’s not worth it. What they have to say must not be all that important.” You couldn’t be farther from the truth. Rather, they are like a mine full of precious jewels just waiting to be discovered!

Most of the breakthroughs I see in my office between spouses, or between parents and a child come when they learn to really listen. When truly listening, we give the gift of being heard. It’s when tears are most apt to appear, and real connection begins!

Think of the last time you felt really heard by someone. What was it they did to make you feel that way?  Let me know below!! I always appreciate your comments–it is encouraging to me as I feel like I am being heard!  :)

(Thanks to www.123rf.com for picture: Copyright: <a href=’https://www.123rf.com/profile_iqoncept’>iqoncept / 123RF Stock Photo</a>)
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Give This Gift To Everyone Around You

Time and again we have heard people say: can we use PLEDGE in any relationship? And we want to shout YES YOU CAN! We have heard of people using it with their children, with their friends, with their parents, in their workplace, and even in politics!

Recently I was struck again with the thought that everyone has a story inside them. I was saddened and convicted that too often I don’t stop to hear their story. Sometimes, I even forget there is one. Nevertheless, there are deep things going on inside each of us. There is a story about our life growing up. There is story that has been lived out in our relationships as adults.

There is story each day we could tell – if there was someone to listen.

And that’s the catch…

if there is someone to listen.

Hear me in… the pain I feel. The anger I exhibit. The depression I experience. The addiction I cannot overcome. Hear me in those moments when I attempt to open up, as feeble as it may be. Hear me in the confusion that washes over my face when you talk to me. Hear me when I am silent, not knowing what to say. Hear me when I talk non-stop, keeping you at bay.

There is story waiting to be heard at every moment, with every person.

Taking time to listen is a gift we can give day after day, every day.

It is a gift to our spouse, a gift to our children, a gift to a friend, a gift to someone we work with, a gift to our neighbor, and a gift to the stranger on the street or the check-out person in the store.

This week I had the honor and privilege of being the guest author/speaker in my wife’s class with her second graders. It was great fun! I got my little kid fix! My wife is teaching PLEDGE to these children. As I was talking to them about pausing when they are mad, I asked if they had ever heard of the Golden Rule. Most had not. I taught them about treating others just like we would want them to treat us. They didn’t like it when someone said mean things to them. They didn’t want to say mean things to others either. Instead, they just want someone to listen when they are mad or hurt.

Everything we needed to learn for life we learned in – ok, second grade.

We all just want someone to listen.

When we are mad, or hurt, or afraid, or sad, or confused, or discouraged, or excited and happy and encouraged – we want to share our story with someone – if they will just listen.

So today, look around you. Watch for those moments when someone, some where, in some way is saying: “Will you hear me in _______?”

Ask them questions like:

How are you?

What is happening?

How are you feeling about ____?

If they give you a quick, brushed off answer, say: “No I mean it. How are you really?”

And give them the gift of listening to their story!

Share with us how you listened this week!

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Using PLEDGE In Your Family

Here is what one of our our recentPLEDGEtalk Live event attendees said when she went home from the and began teaching PLEDGE to her family:

“We started implementing this in our marriage, AND with our four young children, right away. My 6 and 7 year olds are already responding positively when they see me do the pause sign during the conflict between them! Thank you for this new tool!

This same person said even further: “Even after such a short time, I’ll hear my 7 year old son comment to himself, pause and shift, when he gets frustrated with his sister!”

Imagine similar experiences in your home:

A mother stops what she is doing when her angry daughter speaks to her. She turns towards her daughter with the intent of really listening. As the mother seeks to understand her heart, the daughter feels loved and her heart softens. Mom disarms the conflict by validating her daughter’s hurt and angry feelings. Both feel closer, thankful for the connection they experience. As the tension in the room subsides, the daughter expresses more of an openness to hear what mom has to say in response.

That same daughter begins to note the destructive nature of her words towards her mother. Convicted, she learns to pause before she speaks. She considers more carefully her words and how to express her anger, but in a loving way.

In another family, two children are playing when a conflict occurs over who grabbed the new toy first. Mom is about to intervene before either hurts the other, but before she can say anything, the older child uses a hand motion to signal they need to pause. Moments later, the children agree to give each other a turn rather than fight.

As the kids get older, each family member learns to listen well and understand each other when communicating. Each one reflects on what the other is saying, clarifying wherever needed, and valuing what is said. Imagine a family where felt love is more common than not because of the way each member relates to the other.

You say: “Is that really possible?” More than you think.

It will not be easy. It will take work. More specifically it will require that you first put the principles into action in the way you relate to your spouse and your children. After doing so, you then teach and train your children to follow after you.